Water Damage

Water Damage

WATER DAMAGE

We Restore. We Repair. We Care.

Causes of Water Damage

Water damage can occur when a pipe breaks, sewer backs-up, a faucet is left on accidentally, a washing machine overflows, a hot water heater breaks, a roof leaks, from storm damage, or even driving rain that seeps through exterior walls and windows.  

Did You Know: Three Categories of Water Damage

Did you know that there are three categories of water damage? Each category and class of water damage requires different approaches to mitigation and repair.  Our expert technicians will access the damage and determine the best protocol for cleanup as set by the IICRC guidelines.

Clean Water

Category One is considered clean water.  This is water that comes from clean, sanitary sources.  Sinks overflowing from a faucet would be an example of clean water. However, because sometimes clean water travels through unsanitary sources, it quickly becomes a Category Two, or “Grey Water”.

Category Two is considered grey water.  This is water that has a significant amount of contaminants in it that can cause severe health risks and illness.   Contaminants may be physical, chemical or biological in nature.  Examples would include water overflowing from a dishwasher or washing machine, driving rain from hurricanes that seep through the floor and walls, ground water, and toilet overflows (urine only).

Category 3

Category Three is known as black water.  Black water is highly contaminated and poses serious health risks.  Black water can be water that has been contaminated by chemicals or organic substance such as feces or blood.

What Can You Do?

“Proactivity” beats “Reactivity” hands down.  Knowing in advance where your main water shut-off valve is located, is best. The first thing you should do in the event of flood or water damage is turn off the water at its source, if possible.  Of course, safety is always the number one concern.  If you have standing water make sure that you turn off the breaker to that area.  Do NOT risk electric shock! Call Water Service Pros to come out and begin extracting excess water and drying your home or business. Find your insurance policy and reach out to your carrier to begin the claims process.  Once we are authorized to begin work, you will be assigned a dedicated project manager who will work with the insurance adjuster to help manage the claims process for you. As always, communication is key.  We will keep you in the loop so you always know what’s happening next.  With our state-of-the art drying equipment, moisture meters, and thermo cameras, we take the guesswork out of drying. We take drying seriously. We use scientific methods and follow industry standard protocols to ensure it is always done right.

A Great Water Damage Cleanup Company Begins with Great Communication

As always, communication is key.  We will keep you in the loop so you always know what’s happening next.  With our state-of-the art drying equipment, moisture meters, and thermo cameras, we take the guesswork out of drying. We take drying seriously. We use scientific methods and follow industry standard protocols to ensure it is always done right.

Communication is a top priority to us.  After the assessment and during the daily monitoring of equipment, we will always notify the owner or property manager of our progress and discoveries.  We take pride in keeping on top of our work and letting our customers know each step of the way what we are doing and what the next step will be.  At the end of every job, you will be confident that your home or business was left in good hands. 

Water Damage

Our 7-Step Process

  1. Assess the damage and inspect the home or business.
  2. Review assessment and dry-out plan to the owner or responsible party.
  3. Provide insurance claims support if needed.
  4. Extract and remove the water.
  5. Dry and Dehumidify the affected rooms.
  6. Sanitize, Deodorize, and Clean.
  7. Restore back to normal.